Successful Presenters Engage People in a Conversation
As a presenter, when you are engaged in the conversation, you are connected to your thoughts and externally focused on the people you are speaking with.
If you’ve been in business for any length of time, you know that some presenters are NOT engaged in the process. Not only are their presentations hard to listen to, they also make it difficult to get business done.
Disengagement results in a lot of things. Increased nervousness, a fast speaking pace, loss of personality, and extreme self-consciousness are all common. Regardless of how it’s manifested, as a member of their audience, you can sense a presenter’s discomfort. And that pulls you out of the conversation that should be taking place and slows business down.
So what, then, does it mean to be engaged and how do you achieve it?
Let’s start by altering the sentence in red of the infographic. As a DINNER COMPANION, when you are engaged, you are connected to your thoughts and externally focused on the FRIENDS you are speaking with.
As I’m sure you’ve experienced, it’s easy to be engaged at dinner with friends. You enjoy the people you’re speaking with, the conversation is lively, and you have no problem leading portions of the conversation, telling stories, listening, contributing, answering questions, and clarifying.
As the infographic shows, when we’re engaged, we’re externally focused on the people we’re speaking with. We’re able to think on our feet and take control of the conversation. When we’re really clicked in, our self-awareness improves and we’re able to manage the twists and turns of the conversation.
Two Primary Skills: Pausing and Eye Contact
There are two primary skills we use every day, and we’re so used to them that we don’t even think about them. In everyday conversation, we naturally pause to gather our thoughts, and our breathing is entirely involuntary. Eye contact comes naturally as well. We’re constantly checking in with the people we’re speaking with; we look for their reactions and respond accordingly. This lively give and take is a necessary element to communicating effectively, and we’re able to do it because of these two very basic skills.
Pausing and eye contact must also be used during presentations. But because the stakes are higher and there’s work to be accomplished, they are often inadvertently ignored. This is why it’s important to be intentional about their use. For many, this is easier said than done. But for a disengaged presenter, it’s only through the intentional use of pausing and eye contact that you’ll be able to settle into the conversation and get business done.
Written by Greg Owen-Boger
Greg Owen-Boger has been with Turpin Communication since 1995, first as a cameraman, then instructor, account manager, and now vice president. Schooled in management and the performing arts, Greg brings a diverse set of skills and experiences to the organization. Greg is one of Turpin’s facilitators and coaches. When he’s not with clients, he manages the day-to-day operations of the company. Greg is an active member of the Association for Talent Development (ATD) and was the 2015 President of ATD, Chicagoland Chapter. He is a popular speaker, frequent blogger, and the co-author of the book The Orderly Conversation: Business Presentations Redefined. His latest book, also co-authored by Dale Ludwig, launched in 2017 and is entitled Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.