I was working with a subject matter expert recently and she came into the coaching session saying, "I know that what I'm doing in this three-hour onboarding program isn't working." She says, " I do this all the time, but it's not working and I need some help." So I was talking with her and she said, "Well, you know, I've typed out my script. I've got it in the notes section of PowerPoint. I've printed it off. I've laminated and I've got all these things lined up. And, you know, the night before training, I read through my script and I get it in my head."
The problem is, though, that training isn't a speech or something to be recited. It needs to be more of a conversation. And as we were talking she said, "You know, I think I do my best teaching at the bar afterwards." And I asked her to talk about that a little bit. She said, "Well, it's conversational. I'm answering questions. I'm responsive to what the learners are interested in." And I said, "Ding ding ding! That's it. Let's move that bar, figuratively of course, into the classroom." And it made all the difference for her.
Greg Owen-Boger has been with Turpin Communication since 1995, first as a cameraman, then instructor, account manager, and now vice president. Schooled in management and the performing arts, Greg brings a diverse set of skills and experiences to the organization. Greg is one of Turpin’s facilitators and coaches. When he’s not with clients, he manages the day-to-day operations of the company. Greg is an active member of the Association for Talent Development (ATD) and was the 2015 President of ATD, Chicagoland Chapter. He is a popular speaker, frequent blogger, and the co-author of the book The Orderly Conversation: Business Presentations Redefined. His latest book, also co-authored by Dale Ludwig, launched in 2017 and is entitled Effective SMEs: A Trainer’s Guide for Helping Subject Matter Experts Facilitate Learning.