If you are a trainer or a SME who delivers training, one of your major responsibilities, and possibly one of your major challenges, is knowing how to use the conversation that takes place during training delivery to meet your learning goals. Some trainers welcome unplanned, spontaneous interaction with learners. Others prefer a more controlled Q&A session at the end of each training module. No matter what your preferences are, you need to let the conversation go far enough to take advantage of the learner’s insight or concern without going down the rabbit hole of inefficient, off-topic rambling.
Turpin’s twenty-fifth anniversary is this week. That’s an exciting and satisfying thing for me to think about. Strangely, I’m writing this at the office (I usually write at home) on the old library table that was my desk 25 years ago. It hasn’t been my desk for a long time. Now it sits outside Kevin’s office and is used as a workshop suitcase packing surface.
We were talking about this anniversary at our last PR meeting. Brian suggested that I write this article, thinking that it would be a good way to mark the milestone. I thought I would have trouble coming up with 25 things that I’ve learned. I was wrong.
In previous blogs I’ve written about the need for meeting facilitators to initiate and manage the conversation that takes place during meetings and about how team presentations bring special challenges.
This post is about the other people in the room, the meeting participants who are not responsible for facilitation or the presentation of information. They, too, need to be engaged and appear to be engaged.
I’ve written a lot about how important it is for presenters to initiate and manage a genuine conversation with their audiences. How it’s the presenter’s responsibility to focus on making listening and understanding easy for everyone.
But what if there is a team involved? What are the challenges unique to that situation?
When we wrote about Turpin’s culture last fall, we had no idea who it might lead us to. As friends do, they lead you to their friends, and the next thing you know, you’re being interviewed for an article in Success Magazine!
Communication is an Essential Leadership Skill
I recently watched a TED talk by Simon Sinek called “Why Good Leaders Make You Feel Safe.” His talk motivated me to buy his latest book, Leaders Eat Last. In both the talk and the book Sinek defines effective leadership in ways that reminded me that the work we do at Turpin is not only about helping people communicate more effectively and efficiently. It’s also about helping them become leaders.
We are always looking for new ways to improve the impact that we have on our clients, their teams, and the portion of the business that they support. This article is about a recent client request and how we made an on-the-fly adjustment to a workshop, which resulted in a big win for the presenters.
This infographic is intended for printing and hanging in your conference rooms. Please let us know if you have any feedback.
I recently delivered a workshop for eight very nervous presenters. They were a great group and talked very frankly about their worries and concerns about presenting. Their nervousness stemmed from different things. For example,
- One of the presenters hated being the center of attention, so speaking to groups increased her anxiety.
- One was a non-native English speaker, unsure of her word choice.
- A few of them worried about losing their train of thought and spacing out during their presentations.
- Others felt intimidated by their audiences, having just moved into new roles requiring presentations to leadership.